Welcome to the podcast Organized Money. You can listen to today’s episode on Apple on Spotify, or wherever you get your podcasts.
Matt is out (for happy reasons), so please enjoy this repeat from last year (video here). It’s one of our favorite episodes, and we’ll be back soon!
Today on the show, Matt and David sit down with Sam Levine and Stephanie Nguyen, formerly of the FTC under Lina Khan, to discuss the dark side of customer loyalty programs like frequent flyer miles, corporate discount cards, and ordering apps from chains like Starbucks and McDonalds. Their new paper, The Loyalty Trap: How Loyalty Programs Hook Us with Deals, Hack our Brains, and Hike Our Prices, exposes the lengths these programs go to to get you into their ecosystem in order to harvest your data, exploit it, and manipulate you to spend more, sometimes with surveillance pricing strategies. Together they discuss why these programs have proliferated, why they are so effective, and why they have been so difficult to regulate.
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Listen via Apple or Spotify, or wherever you get your podcasts.
Here is the video for last week’s episode.
Thank you so much for listening. If there’s a monopoly you’d like us to explore this year, or if you have anything else to tell us, please let us know by leaving a comment or by responding directly to this email.